Registration Officer - THE SCIENCE COUNCIL - London

Your chance to support scientists in their careers

If you, like us, believe science is important and want to support scientists in their work we need you. We are looking for a Relationship Manager and a Registration Officer to join the team that support employers and their individual scientists in reaching the standard required to become a registered scientist.

The Science Council’s vision is for a more sustainable and empowered future for humanity brought about through the quality and cohesion of scientists working in science. As part of this, we want all scientists to achieve the standard necessary for professional registration , which requires and supports them in upholding professional standards of conduct and capability.

Our Registration Officer (£25,000 pro rata) will take responsibility for the system that supports individuals to register and will provide the support and advice to individuals seeking to be successful in achieving the exacting standards needed for registration. If you have experience of, and feel comfortable using, a database; providing customer support; and have a keen eye for detail as well as excellent written and verbal communication skills we would like to hear from you.

The role will offer the opportunity for some travel across the UK. You will join existing members of the Registration staff and work as part of the Science Council wider team. The role is a minimum of 28 hours a week and could be full time. Read the full job descriptions here.

Full Job Description

Working Hours:
4-5 days a week (0.8 or 1.0 FTE); negotiable

Working Location:
Science Council office in Farringdon, London. With some London and UK-travel expected.

Resources Managed:
Responsible for managing up to 3000 applicants in year one and supporting them to become registered.

Background:
The Science Council sets the standards for practising scientists, through professional registration.

We believe that every scientist has a responsibility to society, and themselves, to work with integrity, keep their skills and knowledge up to date and consider how their efforts affect the world around them.

The Science Council licenses science professional bodies to award one or more of the Science Council Registers to their members: Registered Science Technician (RSciTech), Registered Scientist (RSci), Chartered Scientist (CSci) and Chartered Science Teacher (CSciTeach).

The Science Council also works with companies and organisations that employ or engage with practising scientists and science technicians. The companies are encouraged to sign up to our Employer Champion programme, through which they commit to promoting and embedding professional registration among their staff, as well as providing an environment in which registrants can meet their continuing professional development (CPD) standards and adhere to their codes of conduct.

The Registration Officer ensures that the process of registration is efficient and appropriate, providing a positive experience for applicants, supporters and assessors.

Purpose:
To support scientists interested in registration to apply, ensuring they have a positive experience of the process that encourages them to become and remain registered, and to recommend registration to others.

Responsibilities:
Expertise

Be the charity expert on registration and its requirements, supporting the Registrar in upholding the standards

Be aware of changes in regulation and registration and the aims of the Science Council and suggesting improvements to the standards to keep them up-to-date with best practice

Be the expert on how to support applicants in their goal of becoming registrants

Work closely with colleagues supporting Registrant Champions and Employer Champions to keep them up to date and ensure systems as experienced by these stakeholders are efficient and professional

Be aware of the requirements of data protection and safeguard registrant data to ensure the Science Council does not breech the regulations and operates in line with its policy.

Systems management

Manage the systems that support the process of registration, ensuring they work effectively, provide a good experience to applicants and minimise effort for staff. In this you will be supported by the business systems lead and will need to work with the Marketing team, Registration team colleagues and the Registrar

Manage the database of assessors keeping it up to date and work with the business systems lead to automate as much of the process of managing assessors and allocations as possible

Manage the database of training and assessment venues working with business systems lead to automate as much as possible the process of sourcing venues, booking them and informing attendees of locations and requirements etc.

Support

Work with Marketing team and other colleagues to develop workshop materials, deliver workshops and train others to deliver workshops to take those who have expressed an interest in registering through the process and achieve a high proportion of sign ups who progress swiftly to registration

Provide online and telephone support to those who need help with their applications

Provide support to assessors in the logistics of their work and in the approach to assessments.

Monitoring and reporting

Provide the reports necessary to monitor the system to ensure it efficiently enables anyone who has expressed an interest and meets the standards can register in the shortest possible time

Provide reports to the management team and for the Board to meet their needs for monitoring and governance

Provide reports for grant funders to demonstrate progress in meeting their targets.

Assessors

Recruit, train, support, allocate and monitor application assessors to ensure a consistent and high quality assessment that enables a high volume of applicants to become registered in a timely fashion without compromising standards

Provide feedback to assessors to support them in improving their performance; with the support of the Registrar remove poorly performing assessors from their role and promote and spread the good practice from excellent assessors.

Licensed Bodies

Work closely with counterparts in Licensed Bodies to support them in improving their processes for registrants for the part of their journey for which they are responsible

Work closely with colleagues to ensure invoicing and data transfer between the Science Council and Licensed Bodies works effectively and smoothly.

Qualifications and Experience:
Required

Successful experience in a customer facing role such as retail or hospitality or equivalent

Solid quantitative and data handling skills

Strong experience of successfully using and developing systems on databases, spreadsheets and in setting up and using systems in applications such as Salesforce and SurveyMonkey

Track record of taking responsibility and delivering results

Good presentation skills and comfortable leading workshops or similar activities

Successful experience of working as part of a team to deliver joint objectives.

Desirable

Experience or qualifications in training, facilitating or teaching, ideally adult learners

Empathy and interest in science and understanding of the science workforce.

Personal qualities:
Calm and unflappable, warm and empathetic, clear and firm

Good telephone manner

Able to relate to people of all ages, seniority and experience

Love of order and systems and the ability to develop and maintain them.

Salary:
£25k (pro rata).

Apply Now:
To apply, please send a recent CV and a covering letter explaining how you meet the criteria listed in the job description. You will also need to complete an application form and a diversity monitoring form.

Deadline to apply: 23 rd May 12pm. Interview date: 31 st May/1 st June.