Dispatch Manager: Express Employment Professionals

Our client in Woodstock Ontario is seeking an experienced Dispatch Manager to join their team.  This is a stable, successful company that would offer the successful candidate the opportunity for advancement in the future.  Below are the job responsibilities:

 
Responsibilities:

 

• Oversee day to day dispatch.



• Ensure all loads are covered efficiently and increase daily loads where possible.



• Strong understanding of equipment to ensure proper equipment is used, and driver issues with equipment can be answered promptly.



• Monitor and ensure scheduled  maintenance and washing of equipment is current. 



• Ensure logs and maintenance summaries are collected monthly by deadlines.



• Monitor Company and O/O revenue, load count to ensure loads are dispatched evenly.



• Review your divisions  P&L and Company Truck P&L, control costs as necessary.



• Deal with day to day driver dispatch issues / minor incidents.



• Work closely with daily dispatch group.



• Deal with minor customer complaints / issues.



• Review all detentions for Operations Manager approval.



• Monitor and report equipment utilization company and O/O.



• Work with Dispatch team to build individual strengthens for advancement.



• Work with new drivers to ensure proper training and issues are addressed.



• Monitor office employees for training or re-training where necessary.



• Increase load count and revenue by proper equipment utilization, trucks, trailers, drivers.



• Ensure proper reporting of all accidents and incidents.



• Complete equipment utilization report weekly.



• Complete any customer utility reports as required.



• Cover any holiday within the dispatch group.



• Schedule all driver and O/O vacations to ensure proper coverage is kept.



• Participate in driver reviews company and O/O when dispatching issues arise.



• Other responsibilities as required.

 
Qualifications

 

• Post-secondary and/or relevant experience.



• Must have supervisory experience.



• Excellent communication and negotiation skills.



• Need strong driver relations skills and problem solving ability.



• Conflict resolution, must be able to handle stressful situations as they arise and have a customer oriented mindset.



• Bulk, propane, liquid experience would be desirable but not necessary.



• Must be hands-on when necessary and willing and able to help out other dispatchers.

 

Interested candidates are encouraged to forward an updated resume to bill.wyatt@expresspros.com