Spa Front Desk Reception: Fayez Spa
You are a mature professional who has been working in an administrative and customer service role previously. You are also required to learn in great detail the services we offer. Initiative, organization, COMMON SENSE and “getting the job done” comes second nature to you. You are highly computer literate, friendly, outgoing and communicate well with others. Highest professional standards are reflected in your attention to detail and accuracy in general office procedures, displaying a passion for excellence in a work environment that requires a “Can do” multi tasking mind set. A true team player in a professional work environment.
PLEASE REVIEW JOB DESCRIPTION BELOW BEFORE APPLYING. Application procedure listed below.
PAY WILL BE PROPORTIONATE TO YOUR PERFORMANCE IN THE ROLE.
Job Description: RECEPTIONIST
Purpose: The Receptionist is a mature individual with well-developed social skills responsible for the professional handling of all incoming calls, in a polite, courteous and attentive manner projecting a positive attitude in the face of criticism and providing superior customer service, to our valuable clients, with a “smile in the voice” at all times.
- Scope: Reporting to the Managing Director, the Receptionist thoroughly enjoys interpersonal contacts and is “our face to the customer” displaying a well-groomed, physical appearance and professional image, promoting the high standard of our quality spa.
- Responsibilities: Receives and processes all in-coming phone calls,deals with general inquiries, books, schedules and confirms appointments for new and existing clients,moves and cancels appointments,greets and welcomes clients, enjoys caring for and assisting clients in identifying their needs. Directs clients to appropriate service provider and service, promotes the full line of spa services,provides gift certificates,uses and adheres to opening and closing procedure, receives and processes payment for services rendered, manages check-in and check-out procedure, follows “Next Day checklist”, refunds payment, performs other clerical and all related functions and duties that will be identified from time to time
- Education:
Successful completion of High School or equivalent life experience
5. General Competencies required:
Intellectual:
- Exhibits attention to detail
- Identifies and resolves problems in a timely manner
- Gathers and analyzes information, skillfully
- Demonstrates ability to multi-task at a high level
- Uses reason , even when dealing with emotional issues
- Assesses own strengths and weaknesses
- Displays critical-creative thinking
- Possesses necessary expertise to accomplish all tasks
- Seeks self-improvement
- Learns new skills to improve job performance
Interpersonal:
- Strives for continuous improvement and solicits operations feed-back to improve services
- Responds appropriately to requests for information, service and assistance
- Maintains strictest professional confidentiality
- Displays a positive and productive attitude
- Remains open to others’ ideas and new things
- Talks clearly, listens and gets clarification
- Writes accurately and concisely
- Speaks in well-modulated voice
- Exhibits excellent communication skills
- Works with basic computer and word processing
- Practices good time management
- Shows initiative, accuracy and attention to detail
- Works co-operatively in a team –setting with peers
Organization:
- Conserves organization’s resources
- Shows respect and sensitivity for cultural differences
- Treats clients with dignity and respect
- Strives for personal and organizational excellence
- Works ethically and with integrity
- Follows policies and procedures
- Completes task, accurately, correctly and on time
- Promotes and supports organizations’ goals and values
Self-Management:
- A self-starter by inclination applying good judgment and common sense
- Completes tasks on time or notifies appropriate person with an alternate plan
- Observes office protocol/procedures
- Displays willingness to make decisions
- Measures self against standards of excellence
- Follows instructions and responds to directions
- Takes responsibility for own actions
- Is consistently at work and on time
Leadership:
- Looks for ways to improve and promote quality
- Makes recommendations for improvement
- Exhibits sound and accurate judgment and logical reasoning
- Works to improve team and organization climate
- Deals with frequent changes, delays and unexpected situations
- Accepts responsibility and follows or exceeds organizations’ standards
6. Working Conditions: Works in smoothly-run operation, in well-appointed, professional surroundings, peak periods require composure to interact with peers and public, alike, in a busy, high-volume work environment, calling for a well organized and efficient response, may have to manage a number of projects at the same time, may be frequently interrupted to meet the needs and requests of peers and clients.
7. Physical Demands: The job requires sitting for long hours using phone, computer and office equipment
Please send current resume and cover letter to fayez@fayezspa.com
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