Team Member - up to 40 hours per week - Travelodge - London
Job Title: Team Member – Reception and Bar Café The job in a nutshell As a member of our hotel team, you will be making sure every customer who stays with us has a great experience from the moment they arrive, to when they leave. What you will be doing Delivering a great customer experience at every stage of our customer journey Welcoming our customers to the hotel – checking them in and allocating the right rooms Listening to customers, managing any requests or issues with genuine warmth and interest Working together with your colleagues to make sure you deliver consistently great service and helping each other Learning about what is happening in your hotel and the local area and sharing this with the rest of the team and customers Keeping your team and customer safe by following health and safety procedures, including regular fire and safety walks Keep your line manager up to date with any problems and follow up where necessary Helping with cleaning rooms or supporting other colleagues where necessary Follow cash and banking procedures Preparing food and drinks, taking care that every meal is served to brand standards Maintain a clean and hygienic kitchen area Carry out stock rotation procedures Promote the food and drinks offering to customers from our bar-café menu and up sell products for each order Pre-empt problems before they arise and resolve promptly when they do What we’ll expect from you You can expect full training in your role and you don’t need previous experience to join us. We have transparent career paths at Travelodge and you get to choose how far and how fast you want to go. Our Aspire Programme recognises everyone is different. If you want to study for a Diploma in Hospitality Aspire – Discoverer is for you. If you want to develop towards managing your own hotel, Aspire Traveller is a structured training and development programme. You will also be supported to achieve your Diploma in Team Leading during your training if you opt to join Aspire – Traveller. |
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For over 30 years, we’ve been providing everyone with unbeatable value in travel. Whilst that hasn’t changed, the speed at which we’re…
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