Weekend Receptionist / Lounge Assistant

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INTRODUCTION:

This is an opportunity to work for a boutqiue professional dance studios in Fulham. They are seeking a down to earth, energetic, articulate and highly organised receptionist to manage their busy front of house. This post will involve a lot of customer service and communication, as well as someone who is happy to work in lounge type of environment, similar to that of a Hotel.

SALARY / HOURS ETC:

This is a permanent, part-time post, located within the Fulham area.

Contract type: Part-time / Permanent (Saturdays & Sundays Only)

Start Date: Immediately

Sunday receptionists hours would be 11am to 8pm on Sundays & 8am to 5pm on Saturdays

Salary – £8 to £10 per hour gross (depending on experience)

DUTIES TO INCLUDE:

Answering of general phone enquires

Answering emails

Assisting Operations Manager with general tasks

Meet and Greet through door

Dealing with members/staff with general enquiries

Keeping an up -to- date- database

Follow up phone calls

Learning the booking system (MBO software)

Carrying out daily studio basic check list

Daily/regular purchasing of milk and lemons etc

Pulling out/filing away of members records daily

Calling to confirm member’s lessons

Booking of members next lessons

Dealing with drop in taster sessions

Offering general public basic sales of studios services

Sorting and opening post In & Out

Signing in of members for their lessons

Fire Alarm regular checks and understanding of equipment (assign a Fire Marshall)

Gift Packages/wedding gift- preparations of champagne and after folder presented

Follow up wedding gift letter sent after last lesson

Deal with drop in General Public sales and Gift Packages

Membership packs issued to clients

Preparation of towels and water for clients

Events assistance with tickets etc.

Understanding of alcohol licensing rules (wine opened must be dated etc)

Serving & clearing of Tea/Coffee/Alcohol in lounge and studios

Keeping all premises tidy/emptying of bins (dusting or wiping down if necessary)

Re stocking of alcohol/drinks to fridges from stock room

REQUIREMENTS:

To be looking for a permanent, part-time post on Saturdays & Sundays – Please ensure days and hours specified are suitable for you.

Experience gained within a similar environment such as a Hotel / Conference or similar.

You will need to have excellent telephone manner along with very strong verbal and written communication skills, be well organised, very well presented and willing to assist with day to day front of house and administration tasks.

Excellent customer service skills will be required along with the ability to remain calm under pressure.

The successful candidate some experience in a similar role, be motivated, computer literate and have essential skills in Outlook, Excel & Microsoft Word & PowerPoint.

You must be personable & confident, articulate & professional and willing to learn new skills.

KEY WORDS:

Reception / Lounge / Host / Hostess / Receptionist / Customer Service / Dance / Hotel / Leisure