Food Service Assistant II - Campus Operations: Western University

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.  We seek excellent students, faculty, and staff to join us in what has become known as the “Western Experience” – an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

 

Hospitality Services consists of five distinct divisions – Campus Operations, Conference Services, Residence Dining, Great Hall Catering and Vending Services.  We have over 600 employees working in the various divisions.  We service over 23,000 customers per day in 20 campus operations providing our guests with a wide variety of options and choices including many of your favourite franchises.

The Food Service Assistant II is a lead hand to the Food Service Assistants and is responsible for training new staff members and orientating new members to the established procedures, routine, and serving/food preparation techniques.  The Food Service Assistant II is responsible for operation of the unit in the absence of management or a supervisor, and also may be responsible for the effective opening or closing of their food service unit.  The incumbent is responsible for serving food and beverages, food preparation (i.e. making sandwiches), accepting payment (i.e. cashier position), cleaning and sanitizing various work areas.  



 



This is a frontline position responsible for providing exceptional customer service, however additional duties include restocking of product and assisting in other areas (i.e. kitchen, dish-room).  The Food Service Assistant II also provides assistance for special functions (i.e. Banquets, BBQs, etc.), specialized sandwich and salad preparation, preparing short order breakfast or lunch, receiving and storing deliveries and performing table/bar service as required.



 
Qualifications
Education:



–   High School Diploma (OSSD)

Experience:



–   3 years’ previous customer service experience preferably in the food service industry
Knowledge, Skills & Abilities:



– Ability to work collaboratively in a team environment



–   Exceptional customer service skills with a positive attitude and genuine customer service orientation



–   Reputation for maintaining a professional and friendly demeanor



–   Ability to provide a safe environment for our guests



–   Ability to work well under pressure and handle multiple conflicting priorities in a fast-paced environment with frequent interruptions



–   Ability to perform physically demanding work (i.e. Standing for long periods of time, lifting arm to serve customers over counter) and physical capability of pushing, pulling, lifting and carrying up to 20 kg.



–   Demonstrated oral and written communication skills with an ability to take direction



–   Natural inclination to respond courteously to instruction, questions and comments



–   Ability to establish and build healthy working relations and partnerships with customers, peers and supervisors 



 –   Demonstrated dependability and cooperative nature



 



Please note, this is a sessional opportunity in Campus Operations to start September 2016.



 



Interested applicants are asked to visit: www.workingatwestern.uwo.ca to apply online to job reference 6853, by midnight on July 24^th, 2016.



 



The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. 



 



Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.



 



We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.