Membership & Education Client Executive

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Membership & Education Client Executive

Professional Body

Cannon Street, City of London

Full Time Permanent role

Basic Salary £22,000-£24,000 per annum with excellent benefits 25 days annual leave, pension: 5% of salary, healthcare scheme, learning and development

Closing date for CV applications are Weds 13th July at midday

Our client a leading financial services related professional body has a requirement for Membership & Education Client Executive to work at their Cannon Street, City of London Offices

If you have experience of dealing with members, corporate clients, corporate customers, students, learners, candidates etc. working for a trade association, professional body, awarding body, financial services, banking, investments, professional services, membership organisation, corporate blue chip or FTSE 100 organisation we would love to hear from you.

The primary activities of the role are to deal with telephone and email enquiries from candidates relating to Management Certificate qualification and administer the Society’s operational activities as they relate to membership, verifications, CPD audit and SPS.

Key Responsibilities

Administer incoming email and telephone enquiries relating to the qualification,

candidate support, CPD and Membership, acting as the face of the society

Deal with specific enquiries from candidates and members concerning the qualifications

Deal with the enquiries inbox

Provide support for bookings and online registrations

Support candidates with scheduling, rescheduling and password problems

Liaise with the test partner regarding exam scheduling queries

Provide information on and responding to alternative identification applications

Deal with training provider queries, block bookings, invoicing queries and policy enquiries

Manage footfall into the office

Manage the order confirmation inbox for the Official Training Manual

Maintain and post errata relating to Official Training Manual on the website

Manage and coordinating reminder emails

Maintain record of confirmation letters sent

Manage Certificates and replacement certificates

Import and process results and new candidate data

Deal with enquiries concerning the regulatory requirements concerning examinations and CPD for Advisers

Provide members with Client Service support in the areas of events, membership, careers and examinations

Manage and provide verification services to members, employers and other customers, of the Programme, qualifications and membership status

Create confirmation letters

Key Experience Required

Experience of delivering client service and administering processes

Ideally experience of dealing with members, corporate clients, students, learners, candidates etc.

Ideally experience working for a trade association, professional body, awarding body, financial services, professional services, membership organisation, corporate blue chip or FTSE 100

Experience of meeting deadlines and flexibility in working approach

Ability to work both independently and in a team

A minimum of one years experience in a client service role

A minimum of 6 GCSEs including English and Maths

Excellent communication skills (written and verbal)

Experience in using Microsoft word, outlook and excel

High level of attention to detail

Ability to attend and support on average one evening event per week

To apply for this role please send your CV.

Closing date for CV applications are Weds 13th July at midday

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.