Store Associate - Staples UK - London

Responsible for providing exceptional customer service, contributing to delivering sales & KPI targets and performing store operational tasks as required or instructed. Demonstrates an understanding and supports front-end operations, merchandising and retail operating standards.

Responsibilities:

• Delivers exceptional customer service, by asking questions, connecting with our customers through understanding their needs and presenting solutions and options. Addressing any queries or concerns as appropriate.
  


• Understands and utilises basic selling skills to properly engage with our customers
  


• Performs accurate and efficient front end responsibilities such as till operation, returns, and reserve online pick up in store with no impact to the customer experience.
  


• Adheres to company policies procedures & safety standards
  


• Able to priortise and multitask on assorted merchandising and sales responsibilities.
  


• Performs other duties as assigned by the team in store and in accordance to the requirements of the store and customer.
  


• Takes an active approach to self – training (e-learning modules).
  

Essential Skills:

• Demonstrates an interest in the customer and asks questions and actively listens for information to understand their needs.
  


• Builds relationships with customers in an open and informative way that supports and meets their requirements. Builds confidence through informative knowledge transfer and is able to explore beyond the initial transaction to maximise on future sales opportunities. Additionally works collaboratively with peers to ensure that the service and operational standards are met.
  


• Thrives in a fast paced working environment and is comfortable balancing the competing priorities by flexing between tasks. Is adaptable and able to effectively prioritise and manage tasks to meet the customer’s requirements. Adopts a flexible and “can do” attitude.
  


• Is focused and results driven to consistently take measures that will result in the success of the store. Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and belief.
  

Required behaviour
:

• Ability to resolve customer concerns in a diplomatic manner.
  


• Ability to build effective relationships with customers in a friendly and professional manner.
  


• Capacity to work independently
  

Experience:

• Customer service experience in a retail environment preferred

• Cashier experience preferred

Education:

GCSE, A Level and/or NVQ equivalent preferred.

Key Interdependencies

• Store Manager;
  


• Teamleader
  


• Copy Centre Specialist
  


• Store associates
  


• Customer
  

Competences

• Initiative
  


• Result Oriented
  


• Commercial Drive
  


• Social Skills
  


• Flexibility
  


• Customer Focus