Pharmacist - Operations Manager, Medisystem, London, Ontario

Pharmacist – Operations Manager, Medisystem, London, Ontario

Efficiently manage Pharmacy operations including managing staff, budgets, and equipment to deliver effective pharmaceutical care, maximize dispensary profitability, and productivity.

Duties:

Pharmacy Operations:

• Ensure staff present a professional image and provide friendly customer service to foster relationship building.


• Ensure prescriptions are processed using the triple check method and in accordance with professional and legal requirements.


• Ensure proper storage and security of pharmaceuticals.


• Ensure narcotics and controlled drugs are properly received and recorded.


• Minimize medication incidents according to company policies and procedures. In the event of any incident, ensure proper documentation and follow-up.


• Maintain inventory to achieve projected inventory turns.


• Ensure staff participates in appropriate training programs and encourage them to share their learning with other team members.


• Ensure professional profiles for all patients are complete and receive an on-going maintenance in a timely manner.


• Ensure patient confidentiality and privacy are protected.

Administration:

• Ensure all staff members perform their job duties within satisfactory levels.


• Assist in setting performance goals for the operation.


• Provide on-going staff guidance and training/development.


• Ensure staff understand and adhere to company policies and, if necessary, take appropriate action for any violations.


• Conduct regular team staff meetings to improve performance.


• Conduct staff performance reviews in consultation with the Human Resources Department.


• Ensure timely and accurate completion of billings and reporting.


• Review operations and performance indicators.


• Ensure maintenance of a proper work environment and office security.


• Maintain a good working relationship with other departments and members of the management team.

Inventory and Record Keeping:

• Maintain adequate inventory levels of all pharmaceuticals utilizing inventory control systems to guard against “out of stocks” or “overstocks”.


• Work to maximize gross margins.


• Ensure pricing of pharmaceuticals.


• Monitor expired inventory and ensure proper handling of these items to minimize financial loss.


• Ensure invoices/packing slips are checked prior to forwarding to Accounts Payable.


• Maintain proper records for Pharmacy Operations according to regulations.


• Maintain adequate operations and office supplies.


• Supervise or assist in the taking of inventory.

Human Resources:

• Assist Human Resources to determine staff requirements, recruit and hire new employees.


• Provide New Employee Orientation for new hires.


• Ensure proper training of new employees.


• Work with Human Resources to administer work policies and procedures, including attendance, breaks, vacations, incident reports, conflicts, sick leave, and leaves of absence.


• Conduct three-month and annual performance appraisals and wage reviews in consultation with the Human Resources department.


• Provide continuous performance feedback to staff.


• Organize staff work schedules.


• Supervise and provide leadership to develop team spirit.


• Conduct regular staff meetings to ensure effective communication and employee motivation.

Experience Required:

• Ontario Pharmacist license in good standing


• Three years of retail, hospital, or long-term care pharmacy experience


• Three years of management or supervisory experience.


• Effective written and verbal communication skills


• Excellent interpersonal and customer service skills


• Excellent organizational and multi-tasking skills


• Ability to delegate responsibility


• Team player and Leadership skills

Accommodation is available upon request for applicants and colleagues with disabilities.

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Shoppers Drug Mart

Shoppers Drug Mart Corporation is a licensor of full-service retail drug stores operating under the name Shoppers Drug Mart® (Pharmaprix® in Québec). Founded in 1962 by Toronto pharmacist Murray Koffler, we have grown to a national network of more than 1,250 independently owned and operated Shoppers Drug Mart/Pharmaprix stores across Canada.