Administrator

Apply now

Exponential-e, a British Cloud, IT and Network services provider, are recruiting for an experienced Administrator to join our growing London office. The successful candidate will have experience working as an administrator within a corporate / office environment.

The role:

• The administrator role works within our Order Desk team. You will be focussing onsupporting our sales staff to increase customer experience, satisfaction, loyalty and spendwith Exponential-e through the timely and efficient management of customer orders


• You will assist the sales function by supporting all pre and post order management,managing orders to completion and handing over to the Service Delivery department for implementation

Key responsibilities for this job:

• Ensuring all detail is correctly entered on pre-signed order forms by following company approved document checklists


• Creating order forms and solutions documents


• Amending of pre-signed order forms


• Ensuring all supporting order documentation is correct and completed


• Processing sales orders


• Tracking all orders through the system ensuring that escalated orders are prioritisedaccordingly


• Coaching and training Sales teams on understanding and following process


• Ensuring that the order is completed through the post sales process in line with post sales

KPI’s

• Ensuring any errors are swiftly dealt with and corrected


• Reporting on order rejection


• Ensuring orders are sold in line with the sales engagement rules


• Maintaining the relationship with customers and Service Delivery department by communicating precise and accurate information regarding sales wins


• Updating internal databases Liaising with different areas in the business and customers

Knowledge and experience required:

• Experience working as an administrator within a corporate / office environment


• Good working knowledge of Microsoft Office


• Effective communication skills and an excellent telephone manner


• Able to work within high-pressured sales environment making timely and informed decisions to tight timescales, whilst maintaining attention to detail

About Exponential-e:

Established in 2002, we are a British Cloud and Networking pioneer, with a broad and diverse product portfolio. We designed the first ever VPLS network in Europe and have since continued to lead the way in being one of the UK’s most innovative technology companies.

We are now trusted by nearing 3,000 customers, boast a 96% customer reference-ability and feature in the London Stock Exchange’s Top 1000 Companies to Inspire Britain.

Our passion for technology is only matched by our passion for our people. In return for your continued hard work and enthusiasm, we will invest in your development and wellbeing with a range of benefits, incentives and rewards. Some of these company benefits include 25 days holiday, pension, private healthcare scheme, season ticket loan and 3 paid charity days per year. Motivated and driven people are the lifeline of our company and we strive to encourage and develop this for allemployees too, with on-going training, support and rewards.