Call Center - Customer Support Specialist - Spanish Thailand

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Contact Center – Customer Support Specialist – Spanish Speaking Bangkok, Thailand

PLEASE NOTE THIS ROLE IS BASED IN BANGKOK, THAILAND You must be willing to relocate there if you are interested in this role. Full relocation assistance and visa sponsorship is provided.

Are you passionate about travel and about people? Do you enjoy interacting with people as well as utilizing technology?

We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment.

Company:

Our client is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Their network includes more than 250,000 hotels worldwide. A multinational team of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.

Role:

If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Support Specialists for our client to be based in their Bangkok offices. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees. If you are fluent in Spanish and English we would love to hear from you!

Responsibilities:

• To deliver excellent customer service and manage the needs of customers (guests and partners) through a range of communication channels (phone and email)


• Understand and deliver business strategies and improve customer services through the execution of self-service


• Accountable for meeting individual and team goals (KPIs)


• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

Requirements:

• MUST have good command of spoken and written Spanish language (level B2 or higher according to The Common European Framework ) + Good English communication skills


• At least 2 years of working experience in the related field is required for visa processing purposes.


• Immaculate telephone manners and communication skills.


• Excellent listening skills, critical-thinker with attention to detail.


• Minimum typing speed of 35 words per minute


• Willing to work on rotating shifts, public holidays, and weekends


• Ability to work in both a team environment and independently


• Demonstrate high degree of integrity and confidentiality

Our client offers:

• 5-day work week


• Competitive salary


• 4 weeks’ paid training


• Discounted hotel accommodation; anywhere in the world


• Exposure to travel industry


• Career advancement opportunities at any of our office locations globally


• Work culture: balance in work and life


• Work environment: multinational


• Dress code: smart casual


• Strategic office location at City Centre, Bangkok

Your Next Step:

If you bring what it takes and this role looks like it’s for you then we want to hear from you straight away. Send us your CV for immediate consideration.