Project Manager - House of Fraser - Baker Street

The Multi Channel Project Manager will support the multichannel programme and is responsible for the day-to-day management of activities associated with a project management life cycle and use of project management tools.

Responsibilities

Key Accountabilities and Responsibilities

• Work with eCommerce& IT colleagues to deliver a number of cross-channel initiatives for House of Fraser


• Manage projects within the overall multichannel programme:

o Initiate projects, identifying and analysing preliminary business needs, budget considerations, time and resource estimates and defining the project scope and objectives

o Provide direction and structure for each project, establishing clear and precise goals and objectives, timeframes and budgets

o Define project tasks, time and resource estimates and build the project plan

o Identify roles, responsibilities and accountabilities of cross functional project team members in relation to process and development requirements for specific projects

o Maintain issue logs, manage project risks and ensure mitigating actions are taken as necessary

o Control the project schedule, costs and changes and effectively deal with project problems. Escalating to the Multi Channel Programme Manager where necessary

o Build and maintain cross-functional project team, managing the work effort and track progress against the plan

o Report progress to the Multi Channel Programme Manager, project team and stakeholders

o Inititate post implementation reviews to ensure that lessons are learnt from each project implementation so as to feed into optimising the overall programme

• Work with Multi Channel Business Analyst to ensure that new business processes are accurately mapped and documented and the implications of these are clearly understood by stakeholders


• Work with the Multi ChannelProgramme Manager to ensure effective communication of the progress of the project


• Contribute fully to the eCommerce teams overall strategy

Key Relationships

Internal

• Project Office team


• eCommerce team


• HOF IT


• Business Development team


• Finance


• Retail


• Marketing


• Central Buying Office


• Supply Chain


• HR, Training & Recruitment

External

• Suppliers


• Capgemini IT


• eCommera


• 3rd party contact centre


• 3rd party fulfilment providers

Ideal candidate

Experience required

• Experience of project management, ideally for a retailer


• Multi – channel experience


• Commercial and business understanding of key project drivers


• A strong track record of developing high level operational processes and measures that support business growth and operational excellence


• Proven success in change management, process and methodologies

Skills and competencies required

• Leadership, communication and motivational skills


• Creative and logical in approach to problem solving


• Ability to motivate and drive disparate teams across multiple functions to deliver the multi channel programme


• Ability to be flexible with a changing environment and reponsibilities within the role


• Ability to prioritise and manage competing demands


• Skilled Microsoft Projects, Visio, Word & Excel user


• Commercially-minded influencer and natural relationship builder


• Excellent interpersonal and communications skills, both written and verbal


• Excellent co-ordination and organisation