Receptionist / Concierge - Homeless Hostel

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Work Relief Charity Recruitment is recruiting on behalf of one of the world’s most recognisable charities who are looking for a Receptionist / Concierge to provide customer services, security and receptionist support to their supported housing / homeless hostel facilities.

Working as part of a small, friendly and busy office support team, interested candidates will need similar reception experience and be well versed at being the first point of call for a variety of enquiries.

Receptionist / Concierge – Homeless Hostel

Full Time, Permanent

£18,600 per annum

37.5 hours per week: Mon – Fri, afternoon shift from 2.30pm-10pm

Ealing – West London

Location easily accessible and in close vicinity to London Underground, main line railway and bus routes.

Duties will include:

• Providing a professional and welcoming environment for all


• Maintaining administrative tasks to support ht efficient running of the hostel


• The delivery of the highest levels of good customer service


• Maintain levels of safety, security, cleanliness and tidiness within the reception area


• Act as a central point for customers and any external agencies


• Be aware of the general wellbeing of the customers – highlighting any concerns to relevant staff members


• Be responsible for any cash transactions

We are ideally looking for candidates with an interest or detailed understanding of vulnerable group and in particular the needs of homeless people.

This is a super role for an experienced front of house receptionist, concierge or security professional with direct experience of a customer facing role.

The ideal candidate will have:

• Previous experience of working in a receptionist / customer facing role


• Experience of working with people who may display challenging behaviour


• High levels of administrative skills


• Experience of liaising with external agencies such as health care professionals


• Experience of handling cash transactions and following appropriate procedures


• An understanding of the roots of homelessness


• An understanding of the support needs of vulnerable people


• Excellent written and oral communication skills

To apply, please email a copy of your up to date CV.

All suitable candidates will be asked to complete an application form.

Deadline for completed applications 09:00am – Tuesday 26th July 2016.

Due to the high number of applicants, only shortlisted candidates will be contacted.

If you have not heard from one of our representatives within 1 week of applying, then your application has been unsuccessful.

Interview likely to take place W/C 1st August 2016.