Service Desk Analyst / Helpdesk Analyst / 1st Line Support

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Service Desk Analyst / Helpdesk Analyst / 1st Line Support
A client of mine is looking for a Service Desk Analyst / Helpdesk Analyst / 1st Line Support to join their Service Desk Team based in London.
The Successful Service Desk Analyst / Helpdesk Analyst / 1st Line Support will have excellent technical skills with a minimum of two years’ experience working in a technical support role within a professional services company (e.g. financial, legal, accountancy etc.)
The Service Desk Analyst / Helpdesk Analyst / 1st Line Support position will include:
*Ensure every call is logged and updated regularly dealt with in the quickest, most effective and efficient way, ensuring where within your control a resolution is agreed with the client
*Respond to and resolve calls within a timely manner while ensuring a resolution is agreed with the client
*Ensure troubleshooting steps taken on all calls prior to escalating
*Ensure that any incident affecting the client is effectively dealt with and/or escalated where required
*Ensure that all service requests are resolved in a timely manner and that the client is satisfied with the service received
*Ensure all clients that visit the Service Desk area are assisted and have a call logged and progressed within the call logging system
*Ensure regular call updates to manage client expectations
*Assist with desk side telephony/network support as required

To be considered for this role the successful candidate must:
*Have a minimum of two years’ experience working in a technical support role within a professional services company
*Have excellent 1st level technical support experience
*Proven experience supporting a Microsoft environment
*ITIL foundation (desirable)
*Excellent written and verbal communication skills
*Excellent interpersonal skills
*Work well as part of a team as well as alone

If you have all of the above experience and would like to apply for this role please send over your CV for consideration today.

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business